FAQ
We listed the most frequently asked questions below. Is your question not included? Please do not hesitate to contact us!
We listed the most frequently asked questions below. Is your question not included? Please do not hesitate to contact us!
You can check-in after 15:00. Have you arrived in Utrecht before that time, and is your room not ready yet? Of course, it is possible to leave your luggage with us so you can start enjoying the beautiful city of Utrecht already.
You can check out until 11:00. Do you want to stay in bed longer, or use the room a little longer? Please inquire about the possibilities for a late check out.
Of course! We will gladly place a cot in our Honey Moon suite, free of charge! Because there is a limited number of cots available, we do so based on availability. Please let us know you need a cot beforehand, and we will make sure everything is settled for your little one.
Our Honey Moon suite is suitable to stay in with children. Children up to the age of 2 stay at The Nox for free. We also place a cot in your room, free of charge, based on availability. Do you wish to stay here with children over the age of 2 years old? That is possible! You will find an overview of the prices below. Do you want to stay at The Nox with your family? Please contact us.
0 to 2 years old: free (a cot can be placed in your room at your request, free of charge)
2 to 12 years old: €35 (extra bed)
> 12 years old: €50 (extra bed)
We recommend you to travel by public transport as this is better for the environment, and Utrecht’s city center is not very car friendly. If you still decide to come by car, you can use our adjoining parking deck on request for an additional fee.
1. Parking lot The Nox
Address: Jansdam 1, 3512 AH Utrecht.
Parking costs: € 30,00 from the moment of your check-in at 15:00, until your check-out at 11:00.
Do you want to leave your car in our parking lot for longer, or do you arrive before the check-in time? In that case, we charge €6,00 per hour, based on availability.
Because there is a limited number of parking spots it is important to reserve a spot beforehand. Upon your arrival, you can report through the speaker, and we will gladly open the door for you.
Unfortunately, pets are not allowed at The Nox.
The Nox uses the daily best available price. Because of this, it could be the case that the same room has a different rate each night. It can also sometimes be the case that you find a better price elsewhere online. Is this the case? Please contact us. Of course, we will match this price for you!
No, this is not possible. The Nox is a cashless hotel. You can only pay by card or by credit card. We do not accept cash. In case of a non-refundable booking, the credit card will be charged immediately.
If you stay at The Nox you have to pay a €100 deposit when checking in. This deposit is to guarantee compliance with our rules and any possible additional costs made during your stay. If you do not own a credit card, please contact us!
A group reservation is a reservation of a minimum of 4 rooms. Please note, different terms and conditions apply to group reservation. Do you want to make a reservation or do you have a question? Please email us, or call us at 030 202 9800. Do you wish to receive more information? Take a look here.
That depends on your reservation. If you made your reservation via our own website, the Best Available Rate, you can cancel your reservation up to 48 hours before your arrival, free of charge. You can therefore make a reservation without any worries!
Example: You made a reservation for a stay on 28/07/2022. You can cancel until 25/07/2022 23:59 CET.
Unfortunately, the above-mentioned does not apply to non-refundable rates. Have you booked already, and do you want to cancel your stay with us? Then we kindly ask you to contact us so we can discuss the possibilities. In case you did not book via our website the cancellation policy of the relevant party applies, and you will have to contact them.
We love arranging something special for you. And, without false modesty, we can confidently say that we are pretty good at that. Our specials are perfect for special occasions. Did you have something else in mind? Please do not hesitate to contact us.
Please keep in mind that we apply cancellation conditions due to the purchase of products. If you wish to cancel your special you should notify us at least 1 day prior to your arrival. Please keep in mind that the day of arrival starts at 0.00. Any specials that are not canceled at least 1 day prior to your arrival will be charged in full.
It is so nice that you want to stay at The Nox together! You can stay at The Nox even if one of you is a minor. However, minors need to have permission from a parent/guardian. Is one of you younger than 18 years old? Please contact us, and we will be happy to explain to you how this works. Please keep in mind that this should be arranged with us prior to your stay. We cannot welcome any minors in our hotel without permission from a parent/guardian.
Your stay at The Nox is not complete without a heavenly breakfast! Guests of The Nox can enjoy a delicious breakfast at restaurant Hemel & Aarde between 7am and 11am (weekends between 8am and 11am). You can find more information about the breakfast here.
Of course! Restaurant Hemel & Aarde pays tribute to the four seasons. Nature always has something new to offer, influenced by the sun, moon, and stars. No day is the same, and that is a major source of inspiration for chef Rene van der Weijden and his team. They respect the environment in their cooking and cook with common sense. The menu is determined by what the earth offers at that very moment. Day after day.
Come have a taste and a whole new world will open up to you! You can make a reservation at restaurant Hemel & Aarde via the restaurant’s website.
You can do this via the restaurant’s website: www.hemel-aarde.nl
This is possible in consultation with our marketing department. Is it meant for commercial use? If so, you need our permission for this. For questions, and more information: marketing@thenoxhotel.com
It depends on what you want to use the photos for. Do you want to show your friends and family where you will be staying? Then you are allowed to use the photos, of course. Are they meant for commercial use? If so, you need our permission for this. For inquiries you can send an email to: marketing@thenoxhotel.com
Book your overnight stay under the stars directly via our website. In addition to the lowest price guarantee, we will give you a festive welcome with a glass of bubbles!
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